RSA is the premier provider of security solutions for business acceleration, helping the world's leading organizations succeed by solving their most complex and sensitive security challenges. RSA's information-centric approach to security guards the integrity and confidentiality of information throughout its lifecycle – no matter where it moves, who accesses it or how it is used. RSA offers industry-leading solutions in identity assurance & access control, data loss prevention, encryption & key management, compliance & security information management and fraud protection. The RSA Professional Services Team is focused on the implementation of core RSA Security solutions, as well as the delivery of custom solutions built using the RSA Framework with the end customers being across various industries. The Senior project Manager manages the delivery of ''billable'' consulting services for RSA engagements. Responsible for managing the full life cycle of highly complex, high risk projects from requirements gathering, architectural design through customer and customer service turnover. Responsible for the development of a project/program implementation plan that articulates the role of RSA in the delivery of the designed solution. Ensures implementation of project/program activities is coordinated with RSA partner resources, if necessary. Acts as primary interface to the customer, vendor and all RSA personnel associated with the engagement. May lead a team of project managers on a project/program assigned basis. Works independently or with general direction from program management leadership.
Adheres to established standards, processes, and methods to produce solutions that conform to requirements. Strives for, maintains and further develops excellence in processes and services. Aims and achieves the highest standard of quality possible in services. Holds some responsibility for achieving the RSA Bar of Excellence as the highest level of Customer Satisfaction. ·
Responsible for following and executing RSA’s revenue recognition rules and policies. Works with program delivery management to coordinate and validate weekly revenue forecast. ·
Responsible for the delivery of multiple or highly complex project plans. Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales. Prepares detailed project plans, strategies and project management plan for the implementation of an engagement within the standards of project management methodologies.
Defines project scope, captured in the services statement of work, by working closely with the customer and Sales to identify specific customer requirements. Requirements are categorized into a project plan detailing schedules, controls, resources, costs and daily tasks. Responsible for creating goals and milestones within a project to ensure RSA’s commitments to the customer are achieved. ·
Prepares, maintains and submits clear & concise activity/progress reports and time recording/management reports in accordance with published procedures. Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all management reports on a given engagement.
Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. ·
Articulates the full value of the RSA Solutions and RSA Services business benefit to the customer. Provides a single point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the team: sales, customers and delivery personnel.
Responsible for the creation of proposals that address current and evolving client requirements.
· 7+ Years relevant experience
· Project management skills
· Financial and analytical experience
· Communication skills
· Leadership skills
· Cross-functional skill
· Ability to work on concurrent projects
· A bachelor's degree in Computer Science, Information technology or relevant experience
· Experience dealing with different global regions preferred
· Excellent presentation, workshop facilitation and interpersonal skills
· RSA security solution knowledge preferred
· Very good verbal/written English skills
· Ability to travel up to 30% of the time if required
· Customer-centric, ‘can-do’ team-playing attitude
· Consultative style
· Ability to work under pressure
· Ability to manage staff where required
· Pro-active individual with good relationship skills